Customer Supply Chain Coordinator - EU

Customer Supply Chain Coordinator - EU At Joseph Joseph, we are driven by a simple yet powerful belief — that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real-world problems but also bring joy, beauty, and functionality to daily life. Headquartered in London, we have grown into one of the world’s most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e-commerce business. We are looking for a motivated and detail-oriented Customer Supply Chain Coordinator to join our regional Customer Supply Chain Team based in Paris. This role supports the day-to-day operations that help deliver excellent service to our customers. As a key part of the team, you will play an important role in managing the Order-to-Cash process, working closely with internal teams and external partners to ensure orders are processed accurately and delivered on time. The Customer Supply Chain Team is the main point of contact for our customers and plays a key role in maintaining high service levels. We’re looking for someone who is eager to learn, organised, and proactive—someone who enjoys solving problems, communicating with others, and contributing to a positive customer experience. What you will be doing: Manage and process orders for customers, ensuring accuracy and timely execution Produce and maintain open order books, sharing updates with customers and internal sales teams Communicate SKU challenges, availability, and back-in-stock dates to customers Monitor warehouse and transport activities, escalating and resolving issues proactively Coordinate customer delivery bookings with 3PL warehouse and logistics teams Keep customers informed about delivery challenges and revised timelines, offering solutions Update and present Sales Performance Reports, including expected monthly revenue, in bi-weekly meetings Create and maintain Customer SOPs for warehouse execution Develop and manage Retailer SLA / Non-Compliance documentation, perform root cause analysis on failures, and propose corrective actions Attend and contribute to customer review meetings, understanding SLA terms and performance metrics Key Relationships: External Customers 3PL Regional Warehouses and Transport Providers JJ Finance, Sales Teams & Account Managers JJ IT, Demand, and Supply Planning Teams Customer Supply Chain Analyst What we need from you: 1+ years' experience in Order Management or Customer Service, ideally in a supply chain or logistics context Strong attention to detail and follow-through Ability to thrive in a fast-paced, problem-solving environment Intermediate Excel skills (pivot tables, lookups, basic reporting) Knowledge of ERP systems (SAP preferred) Language skills: Fluency in German, with French and English proficiency as a requirement for the role Candidate Profile: Customer-first mindset with a passion for delivering service excellence Strong organizational and communication skills Proactive, solution-driven, and collaborative Comfortable working cross-functionally across teams and regions What you'll get from us : Competitive salary and holiday allowance Performance related bonus An exclusive staff discount Carry-over Holiday Volunteer Days Refer a friend Scheme Training and Development Anniversary & Long service Award Recognition scheme Team Operations Locations Paris Remote status Hybrid Life at Joseph Joseph Flexible working Mental wellbeing support Holiday trading Additional holiday for length of service Company bonus scheme Generous discounts for you and friends and family Season ticket loan and cycle-to-work scheme Even more discounts with Perkbox