Customer Support

We are hiring someone to help with support for Luma. The ideal candidate has hosted events, quickly learns new software, writes well, and has a friendly demeanor. It's an interesting role since we have a lot of AI tooling that you'll be able to use and iterate on. It's remote-friendly and flexible on timezones + hours. We can pay significantly more than a typical support role - $30-45/hr. As a reminder, clarity and professionalism are important to us. As part of the application, we'll ask you to respond to some support requests that we've received. For each of the following questions, we'll share a screenshot of a support request. Please write your reply as if you were replying directly to the support request.