Customer Support Agent

What to expect of your role: We are looking for a Customer Support Agent for a fully remote role, acting as the main point of contact for customers and collaborating with internal teams to resolve issues. You will be expected to: Act as the main point of contact for customers actively using the product; Respond to customer inquiries in a timely and professional manner; Provide customer support via email and chat; Gain a good understanding of the product to effectively answer customer questions; Communicate with other team members to find solutions when needed; Escalate inquiries to the relevant departments when required. (Full training will be provided.) What you need to succeed in this role: Fluent Polish speaker; Good communication skills and a customer-oriented mindset; Active listening skills, patience, and attention to detail; Ability to manage time effectively in a shift-based environment; Affinity with technology; Previous Customer Support experience is required; Previous iGaming experience is a plus; English level: B2 for internal communication. Work Model & Schedule: Fully remote role; Shift-based position; Day shifts only (no night shifts); Working days: 4 days on / 2 days off; Shifts may include weekends. About our corporate culture: As an international team, we are motivated by the freedom to do our best work. Our employees are autonomous and responsible for their projects, taking the initiative when necessary, not giving up on their opinions, and speaking freely. We invest in the potential of each person, confident that together, our skills will shape the company’s future success. Reasons to join us: Our positive workplace atmosphere creates a culture of collaboration and support, making it a place you'll love working in; We offer competitive compensation and regular career development reviews to motivate you to reach your full potential and love the work you do; We offer a generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance; You'll love working here because we provide financial assistance for professional development, helping you stay ahead of the curve and love your career path; Our Educational Allowances give you the opportunity to expand your knowledge and experience, not only in your work but also in other areas; You'll love the monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work; At our company, we prioritise the health and well-being of our employees, which is why we offer comprehensive health insurance plans; Our referral program rewards you for bringing top talent to the company, making it a place you enjoy sharing with others; With engaging team-building activities and corporate parties, you'll love being part of our community and team spirit. Ready to join us? Apply for this position! What’s next? Our recruiters will review your CV and reach out to you if you are suitable for the role. What your process will look like: HR Interview with the Recruiter; Final interview with the team; Final decision. Our recruitment team is very willing to help out, so contact us with any questions you may have!