Customer Support Agent
- Hiring from
- Cyprus
- Work type
- Hybrid
- Posted
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Ready to leave your mark on the future of finance? Join an innovative team that is changing the financial industry by creating new solutions for millions of people around the world. At NAGA, we are revolutionizing finance by making trading and investing accessible to everyone with advanced tools that give power to all.
At NAGA you are joining more than just a fintech company. You become part of a vibrant, diverse community of visionaries and problem-solvers fueled by curiosity and collaboration. Here, your influence goes beyond existing products – you are actively shaping the future of finance.
We have a start-up DNA and a corporate mindset. This means we are fast and flexible, like a start-up, but we are also committed to helping our people develop and thrive within our company. Thus, if you love a challenge, are passionate about making an impact and ready to grow alongside a dynamic, forward-thinking team, this is where you belong.
Big ambitions. Real impact.
Location: Limassol, Cyprus (hybrid).
Role Purpose
You'll make sure every query is handled quickly, accurately and professionally across live chat, email and phone. You'll help clients with account setup, verification, deposits, withdrawals and general platform questions, and escalate more complex cases to the right teams. All of this follows NAGA's compliance and quality standards. The role is central to delivering a smooth, trustworthy client experience and to building long-term client satisfaction and retention.
Responsibilities:
Let's build the future together
At NAGA you are joining more than just a fintech company. You become part of a vibrant, diverse community of visionaries and problem-solvers fueled by curiosity and collaboration. Here, your influence goes beyond existing products – you are actively shaping the future of finance.
We have a start-up DNA and a corporate mindset. This means we are fast and flexible, like a start-up, but we are also committed to helping our people develop and thrive within our company. Thus, if you love a challenge, are passionate about making an impact and ready to grow alongside a dynamic, forward-thinking team, this is where you belong.
Big ambitions. Real impact.
Location: Limassol, Cyprus (hybrid).
Role Purpose
You'll make sure every query is handled quickly, accurately and professionally across live chat, email and phone. You'll help clients with account setup, verification, deposits, withdrawals and general platform questions, and escalate more complex cases to the right teams. All of this follows NAGA's compliance and quality standards. The role is central to delivering a smooth, trustworthy client experience and to building long-term client satisfaction and retention.
Responsibilities:
- Respond to customer inquiries via email, chat, and phone.
- Investigate and resolve basic customer issues.
- Escalate complex cases to relevant departments.
- Maintain accurate records of customer interactions.
- Follow company procedures and compliance requirements.
- Meet agreed service levels and quality standards.
- Fluent English, both written and spoken.
- Good communication and interpersonal skills.
- Customer-oriented mindset.
- Ability to work in a fast-paced environment.
- Basic computer skills.
- Ability to work on a rotational shift schedule.
- Additional language skills, particularly Arabic or Spanish.
- Previous customer support or customer service experience.
- Experience with CRM or ticketing systems.
- Global Career Evolution: At NAGA, there is always room to grow, and the environment to do it in. We operate across global markets, move fast, and give our people the space to make a real difference.
- Skill Hyper-Growth: We believe in growing our people. Through hands-on experience, training, and exposure across teams and markets, you will keep evolving in ways that go beyond your job title.
- Connection & Belonging: You are not just joining a company. You are joining a community of people who care about what they build and who they build it with. Diverse, international, and genuinely collaborative.
- Reward & Recognition: We offer a competitive salary that reflects what you bring to the table, and a culture where great work is noticed, valued, and celebrated.
Let's build the future together