Customer Support Agent

We are looking for a Customer Support Agent to join our team in Thessaloniki and provide high-quality support to our

customers. As a Customer Support Agent, you will communicate with customers via live chat, providing accurate information,

guidance and assistance while ensuring a professional and positive customer experience.

Key Responsibilities

• Provide professional and efficient customer support via live chat.

• Respond to customer inquiries in a timely, accurate, and professional manner.

• Assist customers with resolving issues and finding appropriate solutions.

• Ensure a positive customer experience through effective and professional communication.

• Follow internal procedures, policies, and company guidelines.

• Work collaboratively with team members and other departments to ensure efficient resolution of customer requests.

Essential Requirements

• Very good command of the English language, both written and spoken.

• Strong computer literacy and confidence in working with multiple systems and applications simultaneously.

• Ability to work efficiently in a fast-paced environment and manage multiple customer conversations.

• Strong attention to detail and problem-solving skills.

• Ability to follow established procedures and internal guidelines.

• Ability to work effectively both independently and as part of a team.

Preferred Qualifications

• Previous experience in Customer Support, Customer Service or a similar role.

• Experience providing customer support via live chat or other digital communication channels.

• Experience in the online gaming industry will be considered an advantage.

What We Offer

• A hybrid working model.

• A supportive and collaborative working environment.

• Training and ongoing support.

• Opportunities for professional growth and development.