Customer Support Agent

We are looking for two Customer Support Agents who are fluent in both English and Portuguese to join our remote team.

The ideal candidates will have previous experience in customer support, be comfortable handling high volumes of inbound enquiries and have a proactive approach to resolving customer issues. You'll need to be organised, adaptable and able to maintain a high standard of service in a fast-paced environment.

Your Responsibilities:

• Respond to and manage high volumes of inbound customer enquiries in a timely and professional manner.
• Provide clear, accurate and helpful support to customers in both English and Portuguese.
• Investigate customer queries and work proactively to identify effective solutions.
• Ensure customer requests are handled efficiently, following established processes and procedures.
• Maintain accurate records of customer interactions and follow up on outstanding enquiries where necessary.
• Manage competing priorities while maintaining attention to detail and service quality.
• Identify opportunities to improve customer support processes and overall service delivery.
• Work collaboratively with the wider team to ensure a consistent and positive customer experience.
• Remain adaptable and solution-focused when dealing with challenging situations or periods of high demand.

Technical Requirements & Experience:

• 1–2 years of previous experience in a customer support or customer service role.
• Experience handling high volumes of inbound customer enquiries.
• Fluency in both English and Portuguese, with strong written and verbal communication skills.
• Excellent organisational and communication skills.
• A results-driven mindset, with the ability to work through challenges and achieve objectives.
• A process-oriented approach, with an interest in identifying opportunities to improve existing ways of working.
• Strong attention to detail and a commitment to accuracy.
• Ability to remain calm, flexible and effective in a fast-paced, high-pressure environment.
• A positive attitude and the ability to contribute to a collaborative team environment.
• Strong problem-solving skills and a proactive approach to resolving customer issues.

Our Values

• Own It, Every Time – Responsibility is our standard.
• Make Things Happen – We act decisively and with purpose.
• Relationships Matter – We collaborate with intent.
• Integrity is Everything – No shortcuts. No compromise.

What we offer:

• Annual Discretionary Bonus Pool – rewarding high performance
• Monthly $100 Core Values Nominations – recognition for living our values
• Quarterly Core Values Winner – exclusive dinner with our Directors
• Yearly Core Values Champion – an all-inclusive paid work trip to one of our global offices
• Work from Other Offices – flexibility to work remotely from our worldwide locations (at employee’s expense)