Customer Support Agent

About Us NowPay (YC W21) is a FinTech startup building a financial-wellness platform for employees in emerging markets. Saving, spending, budgeting and borrowing. Those are the 4 pillars of financial-wellness. NowPay aims to improve every aspect of those for employees by building products that tackle every vertical. NowPay enables employees to get their salaries in advance at any point in time during the month and also pay their bills instantly. NowPay is backed by YCombinator, 500 Startups, BECO Capital, Global Ventures, Endure, Plug and Play, MSA Capital, 4dx, Foundation Ventures, EFG and Beltone. Job Description We are looking for a Customer Support Agent that will be representing the company with our current and potential clients Respond the inbound calls and outbound calls on time Handle users' requirements on the spot Follow call center “scripts” when handling different topics. Solve customer issues, complaints, inquiries and clarify information needed. Update users with the new features and products keep customer satisfaction at the core of every decision and behavior Handle and close all sorts of end users tickets within the set SLA Requirements Excellent communication skills Strong phone and verbal communication skills along with active listening. Customer orientation and ability to adapt/respond to different types of characters Ability to multitask, set priorities and time management. Familiar with CRM systems and practices Previous experience in customer support role. Proven track of record of target achievement Benefits Salary advance, the ability to have access to your salary anytime of the month Hybrid working environment Medical insurance. Social insurance. Regular perks such as company social and wellbeing-events