About Us IC Funded is the proprietary trading arm of the IC Markets group, providing capital to skilled traders in a fast-paced, performance-driven environment. We're growing our support function and looking for a dedicated Customer Support Agent to join our team. The Role As a Customer Support Agent, you'll be the first point of contact for our traders and clients — resolving queries, troubleshooting platform issues, and ensuring a smooth, professional experience across all touchpoints (live chat, email, and phone). Key Responsibilities Respond to client and trader inquiries promptly and professionally across multiple channels Troubleshoot account, platform, and trading-related issues, escalating where necessary Maintain accurate records of interactions in the CRM/support system Liaise with internal teams (operations, payments, compliance) to resolve client issues Identify recurring issues and feed back to the team for process improvement Uphold service standards in line with regulatory requirements (ASIC/CySEC/MiFID II) Requirements Fluent written and spoken English (mandatory) A second language is required; Spanish is a strong advantage Strong communication skills and a client-first attitude Comfortable working independently during evening/night shift hours Prior experience in customer support, fintech, or trading/brokerage is a plus — but not essential; all experience levels welcome Based in Cyprus preferred, but open to remote candidates in a compatible time zone Shift 16:00 – 00:00 (midnight), Cyprus time Start Date 1st October Contract Type Contractor or direct employment available, depending on candidate location and preference.