Customer Support Agent (Voice) for an Auto Center company

601157

This is a Part-Time position (20 hours per week)
HOOP: 8a-5p ET, Mon-Fri
Kindly be reminded that the training duration is 8 hours

Requirements

2 Years of Experience
Software/platforms Required: Aircall, CCCone

Skills and Experience Required:
1. Excellent Communication Skills
2. Empathy & patience
3. Problem-solving abilities
4. Multitasking
5. Time management & efficiency
6. Product & service knowledge
7. Attentions to details
8. Sales & upselling (optional)

Responsibilities
Job Description: Answer phone calls and provide excellent customer service

If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!

Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

When you join LTVplus Your Mission will be to:

• Handle customer inquiries across email, chat, and social media like a pro.
• Be the voice of the brand, providing personalized and top-notch support.
• Collaborate with our awesome team to boost customer satisfaction and share insights.
• Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
• Adapt to different client needs – because every day is a new adventure!

Tech Checklist – Gotta Have It!

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
• A quiet, cozy workspace to handle calls and chats like a pro.

How to apply
Start your skill assessment by clicking here: Skill Assessment


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Your First 30-60-90 Days at LTVplus: What to Expect