Customer Support Analyst

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Customer Support Analyst

Addi

Customer Success & Support Colombia Remote Lead Full-Time Aug 1, 2026

What You'll Do

Champion customer satisfaction by ensuring positive experiences with every interaction across all support channels. Drive efficient issue resolution by effectively addressing customer inquiries during the first interaction. Contribute to process enhancement by identifying and escalating opportunities for improvement based on customer feedback.

What We're Looking For

Proven customer support experience in a fast-paced environment. Excellent communication skills, both verbal and written, with the ability to adapt to different audiences. Familiarity with customer support workflows and a proactive approach to identifying areas for improvement.

Key Skills & Technologies

customer supportcommunicationproblem-solvingCRM platformsactive listeningempathyprocess improvementadaptability

Additional Information

Experience Level

Mid-Level

Job Language

English

Employment Type

Full-time

Work Mode

Remote

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