Hình thức làm việc

Remote

Kinh nghiệm

Không yêu cầu

Mức lương

Lên tới 6M

Vị trí làm việc

Hà Nội

Deadline

30/07/2026

Số lượng tuyển

1

Ứng tuyển tại đây

Job Description

Provide prompt assistance to international customers in setting up and effectively using our Shopify applications.
Identify, troubleshoot, and resolve issues that arise during the use of our apps.
Work closely with internal teams to ensure problems are addressed quickly and efficiently.
Keep customers informed about the progress of their cases and maintain clear, smooth communication throughout the support process.
Perform other tasks as assigned when necessary.

Requirements

Working hours (UTC+7): Remote shift from 18:00 to 23:59 – Sunday to Friday or 00:00 to 04:00 – Tuesday to Saturday (official schedule applied after completing the training period).
Strong English proficiency, equivalent to IELTS 6.5 or above.
Basic understanding of HTML/CSS.
Previous experience in Customer Support or Technical Support, particularly in the Technology or E-commerce industry, is an advantage.
Hardworking, detail-oriented, responsible, and willing to learn new tools and technologies.
Good communication skills with strong abilities in time management and self-management.

Benefits

Salary: 60,000 VND per hour.
100% remote working environment.
Opportunity to gain hands-on experience with global e-commerce platforms and tools.
Improve English and communication skills through daily interaction with international customers.
Work in a young, supportive, and growth-oriented team.
Participate in regular training sessions and learn within a knowledge-driven environment.

Ứng tuyển ngay

Chia sẻ

Job Description

Provide prompt assistance to international customers in setting up and effectively using our Shopify applications.
Identify, troubleshoot, and resolve issues that arise during the use of our apps.
Work closely with internal teams to ensure problems are addressed quickly and efficiently.
Keep customers informed about the progress of their cases and maintain clear, smooth communication throughout the support process.
Perform other tasks as assigned when necessary.

Requirements

Working hours (UTC+7): Remote shift from 18:00 to 23:59 – Sunday to Friday or 00:00 to 04:00 – Tuesday to Saturday (official schedule applied after completing the training period).
Strong English proficiency, equivalent to IELTS 6.5 or above.
Basic understanding of HTML/CSS.
Previous experience in Customer Support or Technical Support, particularly in the Technology or E-commerce industry, is an advantage.
Hardworking, detail-oriented, responsible, and willing to learn new tools and technologies.
Good communication skills with strong abilities in time management and self-management.

Benefits

Salary: 60,000 VND per hour.
100% remote working environment.
Opportunity to gain hands-on experience with global e-commerce platforms and tools.
Improve English and communication skills through daily interaction with international customers.
Work in a young, supportive, and growth-oriented team.
Participate in regular training sessions and learn within a knowledge-driven environment.

Customer Support Collaborator (Part-time – Remote)

Customer Support Collaborator (Part-time – Remote)

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