Customer Support Coordinator

• Customer Support Coordinator
• Location: Dublin 16 (Hybrid – 2 days onsite, 3 days remote after training)
• Permanent Role
• Full training and onboarding will be provided.

Capaciteam is partnering with an established technology services organisation supporting enterprise customers across Europe. Due to continued growth, they are looking for a Customer Support Coordinator to join their expanding operations team

.This is a great opportunity for someone with experience in mobile phone, telecommunications or technology support. Candidates from mobile phone stores or technology retail environments are also encouraged to apply

.
The Rol

e:You'll support enterprise customers with their mobile technology requirements, coordinating requests between customers, suppliers, mobile network operators and internal team

s.
Key Responsibiliti

• es:Manage mobile service requests, including connections, upgrades, cancellations and number porti
• ng.Coordinate device orders, procurement and fulfilme
• nt.Liaise with customers, suppliers and mobile network operato
• rs.Handle operational queries and service escalatio
• ns.Support device deployments, migrations and other projec
• ts.Assist with reporting, invoice validation and service audi
• ts.Identify opportunities to improve processes and operational efficien
• cy.Maintain accurate records across multiple syste

ms.
Requireme

• nts:Experience in mobile, telecommunications, technology support, customer service or operati
• ons.Mobile phone retail experience will also be conside
• red.Strong organisational skills and attention to det
• ail.Excellent communication and customer service ski
• lls.Confident using multiple systems and Microsoft Office, particularly Ex
• cel.Ability to manage multiple priorities in a fast-paced environm
• ent.Knowledge of Android and iOS is desira
• ble.Experience with mobile networks, suppliers or enterprise mobility is advantage

ous.
What's on O

• ffer:Full training and structured onboar
• ding.Career progression within a growing technology services busi
• ness.Pension contribu
• tion.Exposure to international enterprise custo
• mers.Supportive and collaborative working environ

ment.
If you're looking to build a career in technology operations and service delivery, and have a background in mobile or technology support, we'd love to hear fro

m you.