Customer Support Executive / Sales Support Executive

Customer Support Executive / Sales Support Executive Remote | Malaysia Payroll | Serving US Market Position Overview We are hiring a Customer Support Executive / Sales Support Executive for a cross-border business serving the US market . This is a fully remote role , with employment and payroll managed under a Malaysia-based entity . The role focuses on customer communication, platform support, and basic sales assistance. Key Responsibilities Customer Support & Communication Respond to customer inquiries via website, social media, and instant messaging platforms Communicate primarily in English , with support in Chinese and Malay when needed Provide product information, order assistance, and after-sales support Maintain positive customer relationships to improve satisfaction and repeat purchases Sales Support Assist the sales team with lead follow-up and basic customer outreach Record and manage customer information and sales leads Support basic business communication and quotations using provided templates Operational Support Organize customer FAQs and standard response templates Maintain basic data records and submit daily/weekly reports Participate in simple process optimization tasks as required Requirements Fluent written English (primary working language) Good Chinese communication skills ; Malay is a plus Experience in customer service, sales support, or e-commerce operations is preferred Familiar with social media platforms and online communication tools Basic computer skills (Google Docs, Excel, CRM systems, etc.) Strong communication skills with a customer-oriented mindset Working Hours Partial overlap with US time zones is required Shift-based or flexible scheduling available For higher-complexity tasks, US time zone alignment may be adjusted on a phased basis Employment & Compensation Remote position Malaysia payroll Monthly salary range: MYR 4,000 – 6,000 Payment cycle: Monthly