Customer Support Engineer | Sales Support Engineer (Industrial Equipment)

WORK SETUP: Remote Work

WORK SCHEDULE: Monday to Friday, 9:00 a.m. to 6:00 p.m.

Client Industry

The client, headquartered in Singapore, supplies industrial equipment and spare parts for maintenance, repair, and operational needs. Its product range includes pumps, burners and combustion equipment, electrical and automation products, HVAC components and instrumentation.

Position Overview

The Customer Support Engineer manages customer enquiries, from technical clarification and product sourcing to quotation, order coordination, and after-sales support. You will work with customers, suppliers and internal teams to identify suitable products, prepare accurate offers and maintain clear communication throughout the sales process. The role combines technical understanding, commercial accuracy, and proactive customer follow-up.

Key Responsibilities

Customer Enquiries & Technical Support

• Manage customer enquiries, clarify technical and delivery requirements, and provide timely product and sales support.
• Verify product suitability using manufacturer documentation, escalate complex technical queries, and obtain technical approval and customer acceptance for alternatives.

Sourcing & Quotations

• Source products from approved suppliers, comparing total costs, availability, lead times, and delivery terms.
• Prepare and revise accurate quotations in line with approved costing, margins, commercial terms and authorization procedures.
• Follow up on quotations and customer needs to support order confirmation, repeat business and lasting customer relationships.

Order Coordination & After-Sales Support

• Review purchase orders and coordinate with suppliers and internal teams to fulfil orders, resolve discrepancies and keep customers informed.
• Coordinate required product and shipping documentation and after-sales support, including delivery issues, product concerns and warranty enquiries.

Records & Documentation

• Maintain accurate customer, supplier, product and sales records, including enquiry status, quotation revisions and follow-up actions.

Why You’ll Love This Role

• Enjoy the flexibility and convenience of a 100% work-from-home setup.
• Be part of a company with a strong culture, clear purpose, and long-term vision.
• Receive HMO coverage upon regularization.
• Enjoy 13th Month Pay and government-mandated benefits.
• Get 15 leave credits to support your time off and personal well-being.
• Be recognized through employee recognition programs, milestone gifts, and performance rewards.
• Take part in fun, engaging, and meaningful employee activities.
• Enjoy a fixed Monday-to-Friday day shift, giving you more time for life outside work.
• Gain hands-on experience in industrial equipment, technical sourcing, and international sales support.
• Develop your technical, commercial, and client-facing skills while building a pathway for long-term career growth.
• Work alongside a collaborative team that values accuracy, accountability, initiative, and getting things done.

Qualifications

• 3 years of relevant experience.
• Diploma in Electrical, Mechanical, Mechatronics or a related engineering discipline, or relevant practical experience.
• Experience in industrial product sourcing, technical sales support, customer service, purchasing, or quotation preparation is preferred.
• Ability to interpret product specifications, identify complete part numbers and compare technical information accurately. Familiarity with industrial equipment and spare parts is an advantage.
• Clear English written and verbal communication skills, with a professional approach to customers, suppliers and colleagues.
• Good numerical skills and proficiency in Microsoft Excel and email. Familiarity with CRM, ERP or quotation systems is an advantage.
• Strong attention to detail, organization and follow-through, with the ability to prioritize multiple enquiries and deadlines.
• Willingness to develop product knowledge and research unfamiliar equipment using reliable sources. Performance Expectations
• Timely enquiry responses and quotations within agreed turnaround times.
• Accurate product specifications, costing, quotations and order information.
• Consistent follow-up, clear customer updates and complete records.
• Effective order coordination and support for sales conversion and repeat business, within approved pricing and margin requirements.