Customer Support Executive

Job Title: Criminal Case Background Researcher Job Summary: We are seeking a meticulous and detail-oriented Criminal Case Background Researcher to join our team. The primary responsibility of this role is to conduct comprehensive criminal record searches, analyse data from various judicial systems, and compile accurate background investigation reports for employment and screening purposes. The ideal candidate has experience navigating court records, understands criminal justice terminology, and is dedicated to accuracy and confidentiality. Job Title: Housing Records & Eviction Background Researcher Job Summary: We are seeking a meticulous and thorough Housing Records Researcher to conduct in-depth background checks on prospective tenants. The primary focus of this role is to identify past evictions, landlord-tenant disputes, civil judgments, and housing-related public records. The ideal candidate will navigate various county courthouse databases, online systems, and third-party tools to create accurate, high-quality, and compliant background reports. Job Title: Criminal Case Background Researcher Key Responsibilities: Court Record Research: Conduct in-depth criminal history research at county, state, and federal levels using online court databases, public access interfaces (PACER), and by contacting court clerks directly. Report Generation: Analyse case outcomes, misdemeanour/felony filings, and dispositions to compile detailed background reports. Data Validation: Ensure all findings are accurately attributed to the correct subject by verifying identifiers such as full name, date of birth, and social security numbers. Compliance Adherence: Ensure all research and reporting comply with the Fair Credit Reporting Act (FCRA) and relevant EEOC guidelines regarding the use of criminal records in employment decisions. Detail-Oriented Reporting: Identify, flag, and summarize criminal history, including convictions, pending cases, and active warrants, in clear, professional English. Problem-Solving: Resolve discrepancies in record information by reaching out to law enforcement agencies or court personnel. Database Management: Maintain accurate records of investigations in company case management software. Job Title: Housing Records & Eviction Background Researcher Key Responsibilities: Case Research: Perform detailed research in public records, accessing Common Pleas Court, municipal court, and county clerk systems to identify eviction cases, landlord-tenant lawsuits, and rental history discrepancies. Data Accuracy & Verification: Retrieve, interpret, and summarize docket information, case statuses, and judgments. Verify that the records match the applicant's identity (matching name, address history, and date of birth). Report Generation: Compile research findings into clear, structured, and accurate reports within Excel spreadsheets or our internal case management systems. Compliance Adherence: Ensure all research and reporting comply with the Fair Credit Reporting Act (FCRA) and local/state privacy regulations regarding tenant screening. Quality Assurance: Flag potential discrepancies or "red flags" (e.g., frequent lawsuits, recent evictions, falsified address histories) for review. System Navigation: Utilize online public record portals, LexisNexis, or similar tools, and periodically contact court clerks directly for information not available electronically. Job Title: Criminal Case Background Researcher Required Qualifications: Graduates with minimum 1 year BGV work experience from BPO International Voice. Associate’s or Bachelor’s degree in Criminal Justice, Criminology, or a related field is a plus. [1–3] years of experience in background screening, court record retrieval, or paralegal work. Strong knowledge of criminal justice systems, legal terminology, and court structure. Proficiency in Microsoft Office Suite (especially Excel) and ability to learn new database systems quickly. Exceptional attention to detail and ability to maintain confidentiality (PII/Sensitive data). Excellent written and verbal communication skills. Preferred Skills: Knowledge of FCRA (Fair Credit Reporting Act) regulations. Prior experience with background screening software (e.g., Checkr, Sterling, or similar platforms). Typing speed of 40+ words per minute. Persistent, investigative mindset with a focus on accuracy. Job Title: Housing Records & Eviction Background Researcher Required Qualifications: Experience: Minimum of 1–2 years of experience in background research, court record retrieval, paralegal work, or tenant screening. Technical Skills: High proficiency in Microsoft Excel (data entry, sorting) and web-based research tools. Attention to Detail: Exceptional analytical skills and a commitment to precision to avoid inaccuracies in reports. Legal Knowledge: Basic understanding of landlord/tenant civil records and civil litigation processes. Communication: Ability to communicate clearly with court personnel and internal team members. Preferred Skills: Knowledge of local housing laws. Experience with FCRA compliance.