Customer Support Executive

hoper is the global gateway for helicopter travel: from short transfers and skyline tours to private charters in the world’s most iconic destinations. From Los Angeles and Dubai to the French Alps and the Greek Islands, travelers can book flights from trusted operators instantly, all wrapped in hoper’s seamless, reliable and refreshingly smooth online experience.

hoper started as the first scheduled helicopter airline in Greece, where island-hopping was long, tiring and exclusive. We made it effortless, scenic and accessible. Now we’re scaling that vision worldwide, focused on three business lines: i) Private/on-demand charters, ii) Shared flights and iii) Sightseeing flights.

About the Role

We are looking for a proactive and organised Customer Support Executive to join our team. In this role, you'll be responsible for assisting customers throughout their booking journey, coordinating flight arrangements and ensuring the smooth execution of our services.

This is a hands-on, multifaceted role combining customer support, booking management and flight operations coordination. From handling customer enquiries and preparing flight quotations to coordinating with helicopter operators and managing booking changes, you'll play an important role in ensuring every journey runs smoothly, both before and during the flight.

You'll act as a key point of contact between customers, helicopter operators, ground transfer partners and internal teams, taking ownership of day-to-day coordination and resolving issues as they arise. This is an excellent opportunity for someone eager to develop their experience in the aviation and travel industries within a fast-growing, technology-driven startup.

Key Responsibilities

• Customer Support & Booking Management: Provide prompt and professional assistance to customers via phone, email and live chat. Handle flight enquiries and booking requests, prepare and communicate quotations, assist customers throughout the booking process and manage reservations, modifications, cancellations and other requests.
• Flight & Supplier Coordination: Manage day-to-day communication and coordination with helicopter operators and other external partners. Handle availability checks, flight confirmations, scheduling and operational arrangements, ensuring all parties have the information they need for smooth flight execution.
• Operational Management: Oversee the coordination of flight bookings across all stages of the customer journey. Monitor flight schedules, communicate operational updates and changes, coordinate transfers and ground arrangements, and ensure timely communication between customers, operators and relevant stakeholders.
• Customer & Partner Relationships: Build and maintain positive relationships with customers, helicopter operators and external partners, ensuring a consistent, reliable and high-quality service experience.
• Cross-functional Collaboration: Work closely with Sales, Flight Operations, Finance and other internal teams to ensure effective communication, smooth coordination and a seamless customer experience.
• Process Improvement: Identify opportunities to improve daily workflows, enhance the customer experience and make better use of internal tools and systems.

Requirements

• Relevant Experience: 2–3 years of experience in customer support, booking management or a related customer-facing role. Previous experience in tourism, travel or aviation is a strong plus. Familiarity with the dynamics of the travel industry, including seasonal fluctuations and demanding summer seasons, is highly valued.
• Flexibility: Willingness to work five days per week on a rotational basis, including evenings, weekends and public holidays, depending on business needs.
• Language Skills: Fluency in both Greek and English is required; additional languages are a plus.
• Tech Skills: Comfortable working with a variety of digital tools and software platforms. Familiarity with CRM systems is a strong plus. Confidence in adopting new technologies, with an interest in AI-powered tools and automation, is highly valued.
• Organisational Skills: Strong multitasking abilities, attention to detail and the ability to manage multiple requests and priorities simultaneously.
• Communication Skills: Excellent verbal and written communication skills, with a customer-oriented approach and the ability to communicate effectively with different stakeholders.
• Problem-Solving Skills: Capable of thinking on your feet, taking initiative and handling unexpected or time-sensitive situations effectively.
• Ethos: Demonstrates empathy, humility, ownership and a genuine willingness to learn and take responsibility.

Benefits

• Competitive salary and benefits.
• Flexible remote-first working model, with in-person collaboration whenever needed to support effective teamwork.
• The opportunity to be part of an innovative, tech-enabled company transforming helicopter travel in Greece and internationally.
• A dynamic working environment that encourages initiative, ownership and continuous professional development.

If you're passionate about travel and aviation, thrive in a fast-paced environment and enjoy making things happen, we'd love to hear from you!