Customer Support Executive

Job Description ***Apply only if you have excellent English communication skills and are from Gujarat as this role requires you to interact with the US customers/clients. Thank you. *** JOB Details: Company: PeopleTree Knowledge Services Pvt Ltd Website: https://people-tree.com/ Position: Customer Support Executive No. of positions: 4 Qualification: Any Graduate/ Post-Graduate (Preferably throughout English-Medium) Experience: 1 to 5 years Location: Navrangpura, Ahmedabad - WFO until training - then Hybrid Work Time: US Business hours (9 working hours between 5:30 PM to 5:30 AM IST as per assigned shift) Work Day / Hours: 5 days week - 45 hours a week Role type: Permanent/Full time About Role: We are hiring a Customer Support Executive to manage customer queries and complaints through Voice Calls and Emails using different portals. Good verbal and written communication skills are requisite! Must Have: Excellent English communication skills - Both verbal and written Willingness to work in US shift Willingness for long-term association with Peopletree Initial training of 3-4months will be Compulsory WFO Responsibilities: Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through Voice Calls/Email. Communicating and coordinating with colleagues as necessary. Acknowledging and resolving customer complaints. Knowing the workflow inside and out so that you can answer questions. Processing orders, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Ensure customer satisfaction and provide professional customer support. Personality Attributes: Self-motivated worker, that can complete tasks under minimal supervision Team Player Should have good logical skills and attention to detail. Share References at: careers@people-tree.com Follow us on LinkedIn: https://www.linkedin.com/company/peopletree-knowledge-services-pvt.-ltd . All open positions @Career Site: https://people-tree.zohorecruit.com/jobs/Careers Benefits Why Us? - Glad you asked! Here is why PeopleTree is an employer of choice: Hybrid Working Models Paid Leaves Gratuity at No-Cost to Employee Individual Medical Benefits at No-Cost to Employee Open Work Culture Continuous Learning & Growing Work Environment Monthly Fun Activities Team Celebrations Employee Referral Bonus Policy Growing and Dynamic company, focused only on international business