Customer Support Manager

Hello! We are Proxy-Seller, a European web data collection product company specialising in providing proxy servers. We are looking for a Customer Support Representative to join our team, who will grow and develop with us

What do we offer?

• PTO: 21 vacation days + 12 paid days off + 7 sick days (more if needed);
• Remote, flexible schedule (there are also ~4 night shifts/month with extra pay);
• Internal growth & career development — many of our managers and team leads have grown into their leadership roles from within the company;
• Company-paid learning (English courses, tools);
• Employee referral program;
• Ability to influence processes: we are open to initiatives and improvements.
• Bonus system that depend on clients` positive review on sites (like TrustPilot)
• A smooth onboarding process (platforms with all the necessary information + regular meetings with the team lead)

We expect that you:

• 6+ months in customer support (Intercom/Zendesk experience is a plus)
• We have clients worldwide, so written B1-B2 English is a must for us;
• The desire and ability for quick learning of technical info (with out help, of cource)
• Result-driven: solve complex client cases effectively
• AI-first mindset — we love team initiatives! If you know better tools or approaches, we’ll test and implement them together.
• Multi-tasking — the ability to work with approximately 5−7 open chats simultaniously

In terms of technical requirements we have the following ones:

1. PC/Laptop with uninterrupted power supply from 6−8 hours + uninterrupted internet supply; (mandatory)
2. RAM from 16 GB or more; (mandatory)
3. Windows 10 or 11 operating system;
4. A headset for communication with the team.

Your responsibilities will include:

• Advising clients on sales/technical issues via online chat (Intercom);
• Interacting with other departments of the company to resolve customer issues.

Hiring prosess: introductory meeting with recruiter > technical interview with Head of CS

If you want to work for an international company and have a desire to achieve good results, join the Proxy-Seller team! 😊 We will, of course, teach you all the work duties!