DESCRIPTION
ACCIONA INNOVATIONS is a forward-thinking organization dedicated to delivering streamlined digital solutions and exceptional customer support services. We value accuracy, efficiency, and a customer-first mindset, and we are committed to creating a supportive remote work environment where team members can grow and succeed.
Position Overview
We are seeking a motivated and detail-oriented Website Designer & IT Support Customer Issues Assistant Manager to join our remote team. This role position combines accurate customer issues management and real time designs manufacturing for our website. The ideal candidate is organized, tech-savvy, and enjoys helping customers while maintaining high standards of accuracy.
No prior professional experience is required — we provide training for the right candidate.
Key Responsibilities
Website Designer
Design and Develop Websites
Create visually appealing, user-friendly, and responsive website layouts aligned with brand guidelines.
Front-End Development
Build and customize websites using tools such as HTML, CSS, JavaScript, and CMS platforms (e.g., WordPress).
User Experience (UX) Optimization
Improve navigation, layout structure, mobile responsiveness, and overall usability.
Website Performance & Maintenance
Monitor site speed, fix broken links, update content, and ensure proper functionality across devices and browsers.
Implement Design Updates & Enhancements
Add new features, integrate plugins, optimize images, and ensure websites stay modern and competitive.
IT Support Customer Issues Assistant Manager Key Duties
Oversee Customer Technical Support Operations
Supervise support processes to ensure timely resolution of customer IT-related issues.
Resolve Escalated Technical Issues
Handle complex customer complaints involving systems, software, connectivity, or service disruptions.
Manage Support Team Workflow
Assign tickets, monitor response times, and ensure service-level standards are met.
Maintain Documentation & Reporting
Track customer interactions, issue resolutions, and generate performance reports.
Ensure Customer Satisfaction & Service Quality
Follow up on unresolved cases, improve support procedures, and implement strategies to enhance the customer experience.
Required Skills & Qualifications
Basic computer proficiency (Microsoft Office, Google Workspace, email platforms)
Strong typing skills with attention to detail
Excellent written communication skills
Ability to multitask and manage time effectively
Reliable internet connection and quiet home workspace
Self-motivated and able to work independently
Compensation & Benefits
Competitive hourly pay
Flexible scheduling options
Paid training provided
Opportunities for advancement
Performance-based incentives
Supportive remote team environment
Work Schedule
Flexible shifts available (morning, afternoon, evening)
Weekend availability is a plus but not required
Why Join ACCIONA INNOVATIONS?
100% remote work environment
Entry-level opportunity with growth potential
Skill development in both data administration and customer support
Collaborative and inclusive company culture