Customer Support Portuguese

Customer Support Portuguese Language Location: Remote (Preference: Africa, Brazil, or Portuguese-speaking regions) Annual Salary: $5,500 USD Experience Level: Mid-level (3+ years) Department: Client Experience & Support About the Role CK Funded is looking for a fluent Portuguese-speaking Customer Support Specialist to assist our growing community of traders from Portuguese-speaking countries. If you have a strong background in the prop firm or trading industry , understand client needs deeply, and communicate with clarity and empathy, this role is made for you. You'll be the first point of contact for many of our users answering questions, resolving issues, and ensuring every trader feels supported throughout their journey with CK Funded. What You Will Do Provide responsive and professional support in Portuguese via email, chat, and social platforms Assist clients with account setups, withdrawals, trading rules, and platform-related inquiries Troubleshoot issues related to prop trading challenges or user experience Collaborate with internal teams to resolve complex queries quickly and efficiently Identify common customer problems and help improve our knowledge base Ensure customer satisfaction by following up on unresolved queries Translate important communication and documents between English and Portuguese Uphold CK Fundeds tone, professionalism, and customer-first mindset in all interactions Qualifications Bachelors degree in Business, Communication, Finance, or a related field Native or fluent Portuguese speaker with strong English communication skills Strong problem-solving and interpersonal skills Familiar with support tools such as Zendesk, Intercom, or Freshdesk Organized, self-motivated, and capable of managing support queues efficiently Comfortable working remotely and in a multicultural team environment Experience Minimum of 3 years of customer support experience Previous work in a prop trading firm, brokerage, or fintech environment is required Experience supporting traders, understanding funding models, and dealing with compliance or payout queries Proven ability to work under pressure and maintain a calm, helpful demeanor Track record of delivering exceptional client experiences in high-growth companies Why Join CK Funded Be part of one of Africas most innovative fintech platforms Competitive salary with room for growth and bonuses Work in a mission-driven company empowering traders worldwide Remote flexibility and a supportive team culture Opportunity to work with users from around the globe and make an impact daily If you're passionate about helping people and understand the trading space, wed love to hear from you. Apply now and be the voice of CK Funded to our Portuguese-speaking community.