Customer Support Representative

Customer Service Representative

Vilnius, Lithuania | Full Time | Hybrid Working Available

Working hours: 40 per week 16:00-01:00h

Job purpose

Under moderate supervision of the Customer Care Supervisor you will be responsible for ensuring customer satisfaction by providing Cencora customers with courteous, professional and efficient service at all times.

Responsibilities

• • Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution
  • Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls
  • Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly
  • Processes all phone, fax, mail, e-mail, dropship and verbal orders from customers
  • Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor or Manager in a courteous manner
  • Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested
  • Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, prices and availability, and changes in stock number
  • Communicates with all departments within the Distribution Center as well as field sales associates
  • Serves as liaison between customers and field sales associates

​​Required Skills and Qualifications

• • Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through associate’s degree program, technical vocational training or equivalent combination of experience and education
  • 2+ years of customer service experience
  • Excellent English language skills (both orally and in writing)
  • Strong interpersonal skills
  • Strong customer service skills (ability to resolve customer issues quickly and creatively in order to improve customer satisfaction)
  • Familiarity with pharmaceutical distribution operations is an advantage
  • Strong organizational skills; attention to detail
  • Basic knowledge of Microsoft Word, Excel and inventory management system
  • Good decision-making skills
  • Good analytical skills

2292 eur per month gross

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

Full time

Affiliated Companies:

Affiliated Companies: World Courier (Lithuania) UAB

About Us

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.

We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

Job Scams

Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines.

​1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy.

2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers

3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application.

4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process.

5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro

Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes.

If you believe you have encountered a job scam posing as a Cencora opportunity, please report it immediately to: GlobalTalentAcquisition@Cencora.com