Customer Support Representative - E-commerce/DTC (Remote)

Customer Support Representative

Company: SwissChems

Market: United States

Work Setup: Remote | US Time Zone

Overview

We are seeking a dedicated and enthusiastic individual to join our customer support team at Enhanced Labs. This position is ideal for someone who is passionate about e-commerce and direct-to-consumer (DTC) brands, and who thrives in a fast-paced environment.

Key Responsibilities

• Provide exceptional customer service via various channels, including email, chat, phone, and social media.
• Resolve customer inquiries and issues efficiently while maintaining a positive attitude.
• Assist customers with product selections, order placements, and tracking information.
• Document customer interactions and feedback accurately in our support system.
• Collaborate with other teams to ensure a seamless customer experience.

Requirements

• Proven experience in customer support, preferably in e-commerce, DTC, or the health and wellness industry.
• Experience in supplements, health and wellness, or peptides is an advantage.
• Excellent written and verbal English communication skills.
• Strong multitasking, time management, and organizational skills.
• Good problem-solving skills, attention to detail, and sound judgment.
• Must be reliable, proactive, resourceful, and enthusiastic, with strong common sense and a positive work attitude.
• Familiarity with customer support platforms, CRM systems, and related tools.
• Proficient in using AI tools to improve productivity and customer support efficiency.
• Must be willing and available to work US business hours.
• Must be based in Europe (EU) or Turkey, preferably Turkey.