Customer Support Representative for Educational and Publishing - Work from home

Role & Responsibilities

• Respond to inbound customer inquiries via email, chat, and phone with accuracy, empathy, and timeliness.
• Proactively identify recurring customer pain points and suggest service improvement opportunities.
• Collaborate with content and product teams to clarify curriculum-related questions and provide accurate information.
• Maintain up-to-date knowledge of educational products, publishing schedules, and platform updates.
  
  

Skills & Qualifications

Must-Have

• Customer Service
• English Proficiency
• Troubleshooting
• Microsoft Office
• Active Listening
• Time Management
  
  

Benefits & Culture Highlights

• Work-from-home offer
• Growth paths into specialized support, training, or team lead roles.
• Access to professional development and certified customer service training programs.
  
  

Interested applicants? Just click Apply Now!

Skills: time management,active listening,microsoft office,troubleshooting,customer service,zendesk