Intake Call Specialist

Company Description Qreyon is a branding and marketing company founded to bring together strong design skills and data-driven strategy. Evolving from its origins in web and graphic design, Qreyon now delivers end-to-end services including branding, website design, SEO, internet marketing, and social media. The team combines a love for design with a passion for analytics, using intensive market research across multiple test markets and demographics to shape client brands. Many of Qreyon’s client websites rank at the top of search results in their respective fields, reflecting a commitment to measurable performance. Qreyon focuses on helping clients reach and engage their target audiences effectively.
Role Description The Intake Call Specialist is a full-time remote role responsible for serving as the first point of contact for prospective and existing clients. In this role, the specialist will answer inbound calls, conduct structured intake conversations, gather and verify client information, and accurately document details in internal systems. The specialist will provide clear information about Qreyon’s services, respond to basic inquiries, and route calls or requests to the appropriate team members. Daily responsibilities include maintaining professional, timely communication, following established intake and follow-up procedures, and supporting a positive client experience. The role also involves collaborating with internal teams to ensure smooth handoffs and consistent service delivery.
Qualifications

• Candidates should possess strong Communication and Interpersonal Skills for clear, empathetic, and professional client interactions.
• Candidates should possess Client Intake and Customer Service skills to manage calls, collect accurate information, and support a high-quality client experience.
• Candidates should possess basic Insurance knowledge or the ability to quickly learn insurance-related terminology and processes when relevant to client inquiries.
• Ability to work remotely with reliable internet access, maintain confidentiality, and manage time effectively in a fast-paced environment.
• Comfort with using CRM or call management software, taking detailed notes, and following structured workflows and scripts.
• Prior experience in call center, customer support, or client-facing roles is preferred; high school diploma or equivalent required, additional education is a plus.