Customer Support Representatives (Hybrid/ Flexible Working Time)

Our growing business is looking for a skilled problem solver to join our team as a Customer Support Specialist during weekdays (daily 9-hour shift including break time). We need an enthusiastic individual who can listen to customer service issues with our apps on Shopify, WooCommerce, BigCommerce, Wix, and other platforms and then offer a solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Culture:

- Strong & Fresh

- Learn continually. There’s always “one more thing” to learn

- Think for others

- Pursuit the best standards

Company size: 120 - 150 employees

Website: Xipat.com

Linked In:Xipat Flexible Solutions

Facebook: Xipat. ltd

Recruitment positions: Xipat Careers

• Answering questions about features and documenting any technical issues, and passing them on to the product team
• Creating support tasks for the team
• Clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries
• Communicating with customers through various channels including Livechat (most of the time), phone calls, email, or meeting
• Collecting customer information and analysing customer needs to get insights into current/future products or services and introduce other products in our company
• Ensure customer satisfaction and provide professional customer support.
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key customers
  

• Good English for Writing, Reading, Listening, and Speaking (IELTS, TOEIC level equivalent to 5.5 or higher)
• Be available to work flexible shifts
• Proficient typist and easily adapts to new software applications
• Great attention to detail and accuracy
• Self-motivated individual who enjoys winning as a team
• Optimistic, enthusiastic, and people-centric focus
• Great problem-solving skills and ability to collaborate
  

• Salary: 10 - 15 million (Negotiable according to your capacity)
• Bonus: Based on review, upsell, cross-sell, and insights
• Night shift allowance: 30% of the salary for working during night hours (10 PM - 6 AM).
• Work-from-home equipment allowance: 300,000 VND per month, prorated by the number of remote working days.
• Work with thousands of e-commerce merchants around the world. Gain huge knowledge about the e-commerce industry.
• Performance bonus, public holidays bonus (30/4, 1/5, 2/9,1/1); bonus for Excellent Employee and Excellent Team.
• Comprehensive insurance package including social, health, unemployment, and Bao Viet care insurance.
• Work performance review once a year.
• 12 - 14 days full paid leave/year.
• Engaging activities and celebrations: Annual company trip, YEP, quarterly team building, sports clubs, and special occasions along with other company-provided benefits.
• Nice working space with young, dynamic & friendly colleagues and free coffee, tea, and drinks.
  

• Submit your CV to Ms. Linh Do via email at linhdtb@xipat.com.
• For further inquiries, contact Ms. Linh Do at 0982.022.003 (Zalo/ Phone).
• Recruitment Process:

- Round 1: Practical Case Study Based on Company Knowledge Base (Online)

- Round 2: Final Interview (Offline)

8th floor, Hoa Cuong building, No. 18/11 Thai Ha, Dong Da district, Hanoi