Customer Support Spanish

Customer Support Spanish Language Location: Remote (Preferred: Latin America, Spain, or Spanish-speaking Africa) Annual Salary: $5,500 USD Experience Level: Mid-level (3+ years) Department: Client Experience & Support About the Role CK Funded is hiring a Spanish-speaking Customer Support Specialist to serve and support our growing community of traders in Spanish-speaking regions. Were looking for someone who truly understands the prop trading space , can provide clear, helpful, and timely responses , and values education and professionalism . Youll be part of a dynamic support team responsible for ensuring our traders receive world-class servicehelping with everything from platform questions to funding and payout inquiries. What You Will Do Provide professional and responsive customer support in Spanish via chat, email, and ticket systems Assist traders with inquiries about account creation, funding challenges, rules, and payouts Troubleshoot issues related to trading platforms, user accounts, and prop firm processes Document and escalate user feedback to help improve the product and support systems Help translate key platform content, FAQs, and communication from English to Spanish Manage support tickets with accuracy and empathy Collaborate with internal teams (tech, operations, finance) to ensure timely resolution of issues Maintain excellent service quality in line with CK Funded's support standards Qualifications Bachelors degree in Finance, Business, Communications, or a related field Fluent in Spanish (native preferred) with strong command of English Excellent verbal and written communication skills Proficiency in support tools such as Zendesk, Intercom, or Freshdesk Knowledge of trading concepts, challenges, and prop firm models Strong problem-solving skills, time management, and attention to detail Experience Minimum of 3 years of experience in customer support , ideally within a prop trading firm or forex-related platform Proven ability to handle high-volume client communication with a calm, professional approach Experience dealing with international traders and understanding diverse user needs Familiarity with trading platforms (e.g., MetaTrader ) and funding processes Demonstrated success in delivering excellent user support in fast-paced fintech environments Why Join CK Funded Be part of one of the most innovative and fast-growing prop firms across Africa and beyond Opportunity to work remotely and engage with global trading communities Competitive annual salary of $5,500 USD Work alongside a visionary, mission-driven team Make a real impact by helping traders achieve their goals If you're passionate about support, fluent in Spanish, and have experience in the trading space we want to hear from you. Apply now and help us deliver world-class service to our Spanish-speaking traders.