Customer Support Specialist

Deligo is a leader in visual AI self-checkout for the convenience retail industry, trusted by global brands like Compass, Sodexo, Marks & Spencer, and Spar. We build advanced visual AI — developed by a top-notch machine learning team — to recognize food and retail items instantly. No barcodes, no manual scanning. Just place your items and tap to pay — it’s that simple. The result: a magical experience that improves everyday lives by saving time standing in checkout lines. But this isn’t just exceptional tech: We are a tight-knit team of curious, passionate and ambitious builders who take pride in our craft and value trust in everything we do. If you’re looking to join a rocket ship and help redefine the future of AI-powered checkout, we’d love to meet you! 🚀 Role at a glance We are seeking a dedicated Customer Support Specialist to join Deligo's Operations experts. As a member of the team, you will provide expert assistance to our customers, ensuring seamless operation and satisfaction with our product. This role requires outstanding English communication skills , proven prior experience in customer support , and flexibility to travel for onsite customer deployments. German language skills are a huge plus . How you’ll make a difference Provide customer support via different interfaces like live chat, email, online meetings and phone calls Travel to our clients' locations abroad to lead and deliver deployments onsite at our customers' facilities Diagnose and troubleshoot issues, escalate is required Assist customers with setup and configuration Document and track customer interactions and solutions Execute scheduled (daily, weekly, bi-weekly, etc.) reporting activities Improve our AI success results through data analysis and enhancement Contribute to knowledge base articles and support documentation What makes you a great fit 1-2 years of proven experience in a customer or sales support role is required Outstanding written and verbal English communication skills are essential — you'll be the voice of Deligo for our customers, so clarity, tone, and professionalism matter German language skills are a significant advantage and will make your application stand out (though your application will still be considered if you don’t have them!) Strong problem-solving and analytical skills Excellent interpersonal skills and a customer-first mindset Ability to work independently and as part of a team Demonstrates technical savvy in addressing complex issues, with a particular interest in AI tools Genuine flexibility to travel (around 20-30% of the time to our clients, mainly across the EU, UK and US) ✈️ — comfortable with occasional onsite deployment work, sometimes involving early starts, late finishes, or overnight travel Willingness to work flexible hours, including shift coverage between 8:00–18:00, as well as participating in an on-call rotation a few times a month outside of core hours Bonus Experience working in a fast paced, startup or scaleup environment Why join us Opportunity to join at an early stage, making a visible impact in a fast-scaling startup Real influence on how our products and processes evolve, with freedom to innovate A collaborative, creative, and transparent culture where contributions are recognized A spacious, shiny, dog-friendly office in the heart of Budapest with great transport, tasty snacks, and vibrant team events High-tech equipment Flexible working hours and hybrid approach Competitive salary Details Start: As soon as you are ready Location: Budapest - we operate with an office-first approach, typically requiring 3-4 days per week in-office Contract: Permanent Compensation: Competitive package based on experience If you’re ready to help build a truly seamless and magical checkout experience, we encourage you to connect and explore future opportunities with Deligo. We’re looking forward to receiving your application!