Customer Support Specialist

Our client installs and maintains EV charging stations for commercial properties. Beyond installation, ongoing monitoring, troubleshooting, and coordination are key to keeping chargers running smoothly. Role Overview: We are seeking a Customer Support Specialist to join our team. No prior EV charger experience is needed — full training will be provided. This role requires a tech-savvy, proactive individual who can learn quickly, communicate effectively, and help keep our EV infrastructure operational. Full-time, 40 Hours/Week Fully remote, work from home Salary: ZAR 17,000-20,000/month, commensurate with skills and experience Availability to work during EST business hours. Responsibilities: Monitor EV charger statuses and identify any issues. Communicate with property owners and drivers to assist with troubleshooting. Coordinate with maintenance teams for on-site support. Document issues and resolutions in the system. Escalate complex technical problems when necessary. 3+ years of experience as a Customer Service Specialist or Technical Support Specialist Tech-savvy with strong problem-solving skills Excellent communication skills Ability to multitask and manage active issues efficiently Customer service or technical support experience in IT or related field preferred Training Provided: EV charger systems and operations Basic troubleshooting and issue resolution Coordination procedures with maintenance and property teams