Customer Support Specialist

Position: Customer Support Specialist Location: Remote Compensation: $25 per hour Employment Type: Full-time Industry: Logistics & Haulage Company: Nexa Ride Express About Nexa Ride Express At Nexa Ride Express, we are not just moving freight we are moving industries forward. As a fast-scaling logistics and haulage solutions company, we are transforming how goods travel across the country through cutting-edge technology, reliable service, and a customer-first mindset. Join a team that's redefining logistics one load at a time. Position Overview We are seeking a Customer Support Specialist who thrives in a fast-paced, remote environment and is passionate about delivering exceptional service. In this role, you'll be the voice of Nexa Ride Express, providing timely, accurate, and empathetic support to our customers, partners, and drivers. Key Responsibilities Respond to customer inquiries via phone, email, chat, and ticketing platforms with professionalism and clarity. Resolve service issues related to shipments, delivery updates, payment inquiries, and general support. Collaborate with dispatch, operations, and driver support teams to resolve issues quickly and efficiently. Maintain accurate records of customer interactions, feedback, and issue resolutions. Identify recurring problems and flag them to the operations or product teams for improvement. Uphold Nexa Ride Express's commitment to providing world-class customer experience. Qualifications 5 years of experience in customer support, preferably in logistics, transportation, or tech-driven services. Excellent verbal and written communication skills. Comfortable using customer service platforms (e.g., Zendesk, Freshdesk, HubSpot, etc.). Empathy-driven, solution-focused, and calm under pressure. Ability to multitask and work independently in a remote setting. Reliable internet connection and a quiet home office setup. What We Offer Competitive Pay $25/hour Fully Remote Work Work from anywhere with structure and flexibility. Career Growth Be part of a growing logistics brand with real upward mobility. ️ Comprehensive Benefits Health, wellness, and time-off plans available. Mission-Driven Team Join a team passionate about transforming logistics for the better. Apply Now Ready to be part of something bigger? Apply now and help us build the future of logistics, one customer at a time.