Customer Support Specialist

FlowX.AI is an agentic AI platform for large-scale, mission-critical applications. We started in regulated industries - banking and insurance - and have successfully landed major deals in government and defense. We're now expanding into new verticals including logistics, manufacturing, healthcare, and construction. Our platform enables large organizations to deploy, run, and monitor mission-critical AI agents at scale. We provide the governance layers and robustness that AI agents need to operate reliably across the most important business processes. Mission We are looking for a Customer Support Specialist to become the trusted first point of contact for our enterprise customers. This is a hands-on role where you’ll investigate technical issues, support customers throughout their journey, and help build a scalable support function as FlowX.AI continues to grow. This is what you will be contributing to: Act as the primary point of contact for customer support requests Investigate issues by analyzing logs, configurations, and business processes before escalating Prioritize and route incidents to Configuration, Delivery, or R&D teams when needed Collaborate closely with delivery teams to develop deep platform expertise Help define and improve support processes, documentation, and operational best practices Identify opportunities to leverage AI and automation to improve the customer support experience Contribute to building a scalable, world-class support organization Experience & skill set you need to succeed: 2+ years of experience in Technical Support, Customer Support, or Application Support Comfortable troubleshooting technical issues involving logs, APIs, configurations, or business workflows Strong communication skills with a customer-first mindset Ability to prioritize, investigate, and resolve issues independently Comfortable working in fast-paced, evolving environments Familiarity with ticketing platforms such as Zendesk, Jira, Intercom or similar is a plus Nice to have: Experience in any regulated industry. Familiarity with ticketing/support platforms (e.g. Zendesk, Intercom). Prior exposure to agentic AI, AI platforms, or enterprise SaaS products. What’s in it for you: Help build the customer support function of a fast-growing AI company Work closely with Product, Delivery, Configuration, and Engineering teams Competitive compensation + early-stage equity A collaborative, high-performance culture with significant growth opportunities Location: Bucharest