Tier 1 Technical Support Specialist

Junior Technical Support - Tier 1 Department: Technical Support Direct Manager: T1 Support Team Leader Role description: Ready to turn your passion for tech into a career? We're looking for a Junior Technical Support Specialist to join our growing team! If you're the person everyone calls when their laptop crashes or their software won't cooperate, you're exactly who we're looking for. This isn't just a job; it's a launchpad for your career in tech. As the first point of contact for our users, you'll be the hero who turns frustration into satisfaction. You'll troubleshoot issues, answer questions, and provide a top-tier support experience through chat, email, and phone. What will you do in this role? Provide Technical and Product Support: Act as the primary point of contact for customers, resolving their issues efficiently via phone, email, and chat. When necessary, escalate complex problems to Level 2 Technical Support or management according to established procedures. Educate and Guide Customers: Effectively present our products and services, answer questions, and guide customers toward the solutions that best fit their needs. Advocate for the Customer: Actively listen to customer trends, suggest improvements to our products and services, and communicate feedback to leadership to enhance customer experience. Collaborate for Quality: Work closely with your colleagues to ensure service delivery is consistently of the highest standard. Maintain Service Excellence: Adhere to company standards and procedures to ensure every customer interaction is of the highest quality. What will you need to be successful in this role? Fluent English: Exceptional verbal and written communication skills are essential. Proactive Problem-Solver: You are highly motivated, assertive, and driven to dig into the details to solve customer problems with minimal guidance. Customer-Centric: You are a relationship builder with a passion for helping people, and you naturally put the customer first. Collaborative and Organized: You have strong planning and organizational skills and can work effectively with a team to ensure the highest standards of service. Adaptable: You are a quick learner who can acquire new product knowledge. Work in shifts: Ability to work different shifts, including during the night and over the weekend according to rotation. We offer 24/7/365 tech support to our clients and therefore the shifts are split / rotated between the members of the technical support team. What do we offer? WorldClass Bronze subscription Annual training worth $500 eMag gift cards for special days such us: $100 birthday, annually $250 wedding gift $250 gift for a newborn Medical subscription to MedLife Monthly subscription to Bookster Hybrid work environment Bonus at the end of the year Annual salary review based on your performance Teambuilding and other fun activities About the company Zerobounce is a leading email validation and deliverability platform trusted by thousands of businesses worldwide. Our mission is to help companies improve their communication and reach the people that matter most. We combine innovative technology with a customer-first approach, enabling brands to protect their sender reputation and increase engagement. At Zerobounce, we value creativity, collaboration, and continuous growth, and we enjoy working with people who share the same mindset.