Customer Support Specialist

📍 About Locsy

Locsy simplifies global address and mail management for both businesses and individuals. We offer a platform where users can obtain a legal address, manage their physical mail online, and access various postal services. Our mission is to modernize outdated mail management systems and provide tools that suit today's digital world.

Join us and help shape the future of global address management.

💼 Role

As a Customer Support Specialist at Locsy, you will be crucial in ensuring our customers have a seamless experience with our services. Your primary responsibilities will include assisting customers via email and chat, resolving issues, and providing information about our services.

A few of your responsibilities will include:

• Assist Customers: Provide exceptional support to our customers via email and chat, addressing inquiries and resolving issues promptly.

• Track Feedback: Collect and report customer feedback to help improve our services.

• Collaborate: Work closely with the product and operations teams to ensure customer satisfaction.

• Documentation: Help maintain and improve our knowledge base and support documentation.

👤 Who You Are

• Customer-Centric: You are passionate about helping customers and ensuring they have a positive experience.

• Problem-Solver: You can think on your feet and find solutions to problems quickly.

• Excellent Communicator: You have strong written and verbal communication skills in both Turkish and English.

• Team Player: You enjoy working as part of a team and collaborating with others.

✅ Requirements

• 1-2 years of experience in customer support or a related field.

• Strong communication and interpersonal skills.

• Ability to work independently and manage time effectively.

• Native proficiency in Turkish and fluency in English.

• Experience with customer support tools and platforms is a plus.

🎁 What We Offer

• Competitive salary and equity.

• Flexible working hours and remote work opportunities.

• Comprehensive health, dental, and vision insurance.

• Opportunities for career growth and development.

Join us and be part of a team that's transforming the future of business address management.