NO
Customer Support Specialist
- Hiring from
- Nigeria
- Work type
- Remote
- Posted
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Job Description
This is a remote position.
About NOBZO
NOBZO exists to make real estate more transparent, efficient, and human — connecting people, properties, and trusted managers in one modern ecosystem.
Nobzo Verse LTD is a Nigerian property-technology company helping people find, evaluate, and secure rental, lease, and property purchase opportunities through a modern, technology-driven ecosystem.
About the Role
NOBZO is seeking a customer-focused Customer Support Representative to serve as a frontline point of contact for customers and agents in the Ibadan territory.
The role will handle customer enquiries, complaints, onboarding support, and issue resolution across phone, chat, email, and in-person channels. The successful candidate will work closely with Relationship Managers and the Operations team to resolve customer issues, maintain accurate support records, identify recurring service challenges, and contribute to a consistently positive customer experience.
Requirements
- OND, HND, or Bachelor’s degree in any discipline.
- 1–3 years of experience in customer service or customer support.
- Experience in fintech, telecommunications, or a related industry is an advantage.
- Must reside in or be an indigene of Ibadan, Oyo State.
- Familiarity with Ibadan’s communities and common customer touchpoints is an advantage.
- Excellent verbal and written communication skills.
- Strong customer service, empathy, patience, and conflict-resolution abilities.
- Ability to multitask and manage time effectively.
- Basic computer literacy and familiarity with CRM or customer-support tools.
- Ability to collaborate effectively with field and operational teams.
- Fluency in Yoruba is an advantage.
Benefits
NOBZO offers a competitive total rewards package designed to recognise performance, support employee wellbeing, and promote long-term professional growth.
- Competitive Base Salary
- Housing Allowance
- Transportation Allowance
- Performance Allowance based on applicable performance targets and company policy
- Pension Benefits in accordance with applicable statutory requirements
- Hybrid Work Arrangement
- Professional Growth and Development Opportunities
- Collaborative and Performance-Driven Work Environment
- Opportunities for Career Progression within a growing organisation