Customer Support Specialist

Wayzen is a specialized software solutions provider and technology partner dedicated to the iGaming industry. Established on more than a decade of hands-on technical experience, the company develops, maintains, and scales high-performance casino and sportsbook platform solutions from scratch.
Based in Tbilisi, Wayzen operates as a human-centric tech company that bridges the gap between complex software engineering and real business outcomes. Our team provides a sophisticated, API-driven engine designed to support the global evolution of iGaming through the mastery of technical complexity.

Currently, have an opportunity for an Customer Support and Payment Specialist.

We Offer:

• Amazing professional experience at Innovative Tech Company
• a flexible working model where you work partly in the physical workplace, and partly remotely
• The chance to have a real impact in a fast-growing industry.
• Amazing startup-minded colleagues and culture.
• Health insurance
• Performance-based bonus system
• Professional development opportunities
• Competitive salary

Responsibilities include:

• Respond to customer queries in a timely and accurate way via chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales, and Marketing teams
• Assist in training junior Customer Support Representatives

Skills & Competencies:

• On-line experience in Support / Customer Services
• Experience in assisting customers via email, phone, and/or chat will be an advantage;
• Excellent written and verbal communication skills in English
• Clear thinking and problem-solving
• Previous experience in iGaming or a keen interest in sports or casino games will be counted as an advantage.
• Must be flexible towards work schedules (mornings, evenings, nights)
• Experience in iGaming is MUST

Interested? We’d love to hear from you!
Deadline: November 1, 2026