About Us

Taker is a SaaS-based Online Ordering System for Restaurants where it helps them expand digitally through multiple branded ordering channels like website and apps.

Job Description

This is a remote position.

Taker is looking for a friendly, helpful and tech-savvy person that is fluent in both Arabic and English and loves teaching people how to use things. As we have presence in multiple regions/countries, you'll be helping clients from multiple countries be successful with their digital expansion.

Your day-to-day will involve:

Answering email/chat questions from prospective and existing customers
Adding support / FAQ content to our support portal in Arabic and English
Helping customers find solutions to their unique scenarios
Calls and demos with potential customers
Collect and report feedback for driving product-development decisions

Requirements

Be motivated to help people with their questions
Have 1 year+ customer support experience
Be tech-savvy, so you love playing with apps and tech
Have a friendly, engaging and relaxed style
Demonstrate outstanding written and verbal communication in English
Be generally interested in SaaS products

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