Customer Support Specialist
- Hiring from
- Colombia, Philippines
- Work type
- Remote
- Posted
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About the role
Handles inbound customer contact across voice, email and chat against a client's support playbook. Resolves what the playbook covers, escalates what it does not, and records every interaction in the client's CRM so the next person has the history.
Required qualifications
Completed at least two years of college. Clear spoken and written English. Able to hold a professional tone under pressure. Willing to work night shift on a US-aligned schedule. Home internet meeting the client's minimum for a work-from-home setup.
Preferred qualifications
Prior contact-centre experience on a US or AU account. Familiarity with Zendesk, Freshdesk or Salesforce Service Cloud. Experience handling more than one channel concurrently.
About Connext
Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.
