Customer Support Specialist

Your Opportunity at EconRam Systems

EconRam Systems provides enterprise IT hardware and technology solutions to businesses and public-sector organizations. Our offerings include servers, storage systems, networking equipment, workstations, and related IT services.

We are looking for a dependable and customer-focused Customer Support Specialist to assist with customer inquiries and support day-to-day client communications. This remote position is suited to someone who communicates professionally, stays organized, and can handle customer requests with accuracy and care.

Key Responsibilities

• Respond to customer inquiries by phone and email in a professional and timely manner.
• Assist customers with general questions about company products, services, and available technology solutions.
• Receive and coordinate customer inquiries, quote requests, and product information requests.
• Provide updates and follow up on customer requests, orders, and delivery inquiries when applicable.
• Direct technical or product-specific questions to the appropriate team member when additional assistance is needed.
• Maintain accurate records of customer communications, requests, and follow-up activities.
• Communicate with internal departments to help ensure customer questions and concerns are addressed.
• Assist with general customer support and administrative tasks as needed.
• Maintain a professional and helpful approach when handling customer concerns.

Qualifications

• High school diploma or GED.
• At least one year of customer service, office administration, or client support experience preferred.
• Strong written and verbal communication skills.
• Good organizational skills and attention to detail.
• Professional telephone and email communication skills.
• Ability to manage customer inquiries, prioritize tasks, and meet deadlines.
• Good problem-solving and decision-making abilities.
• Ability to work independently with minimal supervision.
• Comfortable using computers, email, and standard office applications.
• Willingness to learn about the company's products, services, and internal procedures.

Working at EconRam Systems

The successful candidate will be organized, dependable, and comfortable communicating with customers in a remote work environment. The ability to remain professional, manage responsibilities independently, and collaborate with colleagues is important to this position.

Equal Employment Opportunity

EconRam Systems is an equal opportunity employer. Employment decisions are based on qualifications, skills, and business needs, in accordance with applicable federal, state, and local employment laws.