Customer Support Specialist

Who we are
Levno is redefining on-farm monitoring with world-leading technology that helps farmers run smarter, faster and more sustainably. As a high-growth agritech business, we’re growing fast, and we’re looking for people who want their work to make a real difference.

If you’re energised by innovation, passionate about solving problems, and naturally embody our values of Win Together, Find a Better Way, Own the Outcome and Enjoy the Ride, then we would love to hear from you!

About the role

As our Customer Support Specialist, you’ll be the first person our customers talk to when they need a hand. Whether it’s a farmer with a question about their monitoring setup or someone trying to fix a technical issue, you’ll help them get sorted quickly and leave them feeling looked after. It’s a great role for someone starting out in customer support or tech, with plenty of room to learn and grow.

Our customers rely on us around the clock, so our team provides 24/7 support. This is a full-time role working 40 hours a week, Monday to Friday, plus a rotational share of our weekend on-call roster (6am Saturday to 6am Monday). On-call time is recognised with time off in lieu, so you’ll never work more than 40 hours a week.

What you’ll be doing

• Helping customers by phone, email, chat and social media, with a friendly and professional approach
• Listening to understand what customers need, then finding the right solution, including working through technical problems
• Building a solid understanding of our products so you can answer questions with confidence (we’ll train you)
• Keeping clear notes and managing customer cases in our CRM system
• Working with other teams to solve trickier issues and get the best outcome for customers
• Sharing ideas on how we can improve the way we support our customers
  
  

What we’re looking for

• You don’t need years of experience. We’re more interested in your attitude and how you work with people. You’ll be a good fit if you:
  • Enjoy helping people and genuinely care about getting things right for them
  • Communicate clearly and warmly, both in writing and on the phone, to our internal and external customers
  • Stay calm and patient, even when a customer is frustrated
  • Like solving problems and are happy to continue pulling the thread of discovery until the answer is found or the outcome is improved
  • Are comfortable with technology and naturally curious to learn how our products work
  • Are organised and pay attention to detail
  • Work well in a team and aren’t afraid to ask questions
    
    

Nice to have, but not essential

• Some experience in a customer-facing role
• An interest in agriculture, rural life or agritech
• Experience using a CRM or helpdesk system

Why join Levno?

• Join a successful agritech company entering a new growth phase
  
• Growth and development opportunities
• Be a shareholder with our ESOP
• Flexible and hybrid working with a city fringe office location
• $1000 a year to spend on health & wellbeing or growth & development.
  
  

If this is you, don't delay, apply now!