Customer Support Specialist

Greetings! We're a fast-growing digital PR agency that works with a diverse range of clients spanning numerous industries including finance, cybersecurity, real estate, IoT, SaaS, DeFi, sports tech, insurance & legal, health tech, and marketing. Due to continual business growth, were looking for a talented Customer Support Specialist to join our fully-remote growing team. What We Offer: Fully-remote working environment. Team building trips. Co-working and learning allowances. 10 days of paid leave per year, plus US public holidays. Opportunities for advancement, increased responsibilities, and additional training within a growing agency. International team of co-workers. U.S. Dollars compensation. A great candidate will: 3 to 5 years of Customer Support experience. Flawless English. Excellent communication skills Ability to explain complex issues in an easy and understandable manner Empathy and love for helping people Driven, self-motivated and highly flexible team player attitude Self-learner, independent problem-solver Readiness to improve the CS process.  Bonus Points If: You have worked remotely in the past. You have worked in a start-up.  Responsibilities will include:  Respond to customer queries in a timely and accurate way, via email, chat or phone Identify customer needs and help customers use specific features Analyze and report product malfunctions Update our internal databases with information about technical issues and useful discussions with customers Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our teams Coach and help us build our CS department  Please Note: This is a 'contractor' position, and all hires are responsible for their own tax or benefit obligations.