Customer Support Specialist - Croatian

Please be aware that this is not an active vacancy. We are accepting CVs for our talent pool and will reach out to candidates whose profiles match the requirements once the position becomes available.

As a Croatian Speaking Customer Support Specialist, you will be the front-line voice and advocate for our customers, providing exceptional support and resolving inquiries across multiple communication channels. In this role, you will troubleshoot customer issues, manage user documentation, and gather valuable player insights to share directly with our product management teams. Your daily work directly contributes to Bragg’s mission by ensuring seamless, reliable, and high-quality player experiences that build lasting engagement. Working in a dynamic, shift-based setup, you will collaborate closely with global cross-functional teams, including product, technical support, and account management.

what you’ll do:

• Deliver prompt, professional, and friendly support to customers via chat, email, and phone;
• Troubleshoot, investigate, and resolve customer issues and requests efficiently;
• Gather, document, and route valuable customer feedback to product managers for platform improvement;
• Maintain and update user-related documentation and support knowledge bases;
• Cooperate closely with internal teams (Product, Technical Support, Account Management) to escalate and resolve complex queries;
• Monitor support queues to ensure SLA targets and high customer satisfaction standards are met;
• Assist in testing user flows and identifying recurring platform issues or customer friction points;
• Adapt to new operational workflows, support tools, and technology updates in a fast-evolving environment;
• Promote customer loyalty through empathetic, clear, and action-oriented communication;
• Support continuous process improvements across daily customer operations.

what you bring to the team:

• Fluency/proficiency in both Croatian and English with excellent written and verbal communication skills;
• A passion for communication, and a strong drive to build great customer relationships;
• Flexibility and willingness to work in structured shifts to support round-the-clock operations;
• Excellent problem-solving abilities, high reliability, and a strong teamwork orientation;
• Demonstrated ability to integrate Generative AI into daily workflows to speed up communication drafting, automate routine documentation, and enhance problem-solving;
• Proactive readiness to adapt to new technologies and processes.

nice-to-haves:

• Prior experience in a B2B or B2C customer support role within tech, iGaming, or digital services;
• Familiarity with modern ticketing systems and customer service platforms (e.g., Zendesk, Jira Service Desk, Confluence);
• Basic understanding of online casino platform operations or player management systems.

why you’ll love this role:

At bragg, we combine enterprise-level tech confidence with a deeply human culture. We respect focus, balance, and life beyond work, providing an environment where you can do your best work without sacrificing your personal life. With us, you'll join a supportive team building battle-tested technology and entertainment that millions enjoy.

Here you will:

• Build tech and content that millions use, covering top global casino brands;
• Tackle complex, rewarding challenges that make a real impact;
• Enjoy hybrid work that fits your life;
• Receive an experience-based compensation package, performance bonus, and locally tailored benefits;
• Fuel your professional growth through targeted upskilling, leadership academies, and dynamic knowledge-sharing events;
• Benefit from 30 days of vacation;
• Stay active with sponsored fitness memberships and organized group sports;
• Be part of an international team with talented colleagues across four continents;
• Grow in a collaborative culture where your ideas matter.

about bragg

At bragg, we are an AI-first company and one global team engineering the technology and content that power the igaming industry. Our mission is to craft the ultimate igaming player experiences by combining battle-tested expertise, proprietary data, and smart technology to build ecosystems that grab attention and spark deep engagement. Across 8 countries and 30+ nationalities, we collaborate directly on next-gen entertainment systems for millions of players worldwide. Here, you’ll join a multicultural community where we grow together, feel valued, and drive true industry innovation.

ready to become a braggster? If you're confident, focused, and ready for your next big challenge, hit Apply - even if you don’t tick every single box. Your unique perspective and technical drive could be exactly what our ecosystem needs. Let’s shape the future of igaming together!

bragg careers

We are proud of our diverse BraggSTARS. We have built a productive community of professionals who enjoy their jobs. We are one company with territorial voices. We don’t just hire people, we create successful careers.

Connection and goal oriented culture. Benefits. Motivating and friendly environment. Focus state of mind.

our mission

Our mission is to create unmatched experiences that drive success for our partners, delight players, nurture and develop our talent, and generate value for our shareholders.