Customer Support Specialist – EV Charging & Software – Manchester (Hybrid) – Up to £26,000

Customer Support Specialist – EV Charging & Software – Manchester (Hybrid) – Up to £26,000

Role: Customer Support Specialist

Sector: EV Charging / Software / Technology

Location: Manchester

Working Arrangement: Hybrid – 2–3 days per week in the office

Salary: Up to £26,000 DOE

About the Role

EVEREC is supporting a growing EV Charging technology business in the appointment of a Customer Support Specialist to join its expanding team.

This opportunity is ideal for someone with a strong customer service background who enjoys problem-solving, working with technology and helping customers get the most out of software platforms.

You will support both new and existing customers, providing assistance across software onboarding, technical troubleshooting, platform training and day-to-day customer enquiries.

The role offers a varied mix of customer support, technical problem-solving and relationship management, with the opportunity to develop your knowledge within the rapidly growing EV Charging industry.

Previous EV Charging experience is not required. We are open to candidates from customer service, software support, SaaS, technology and other customer-facing environments.

Key Responsibilities

• Provide excellent customer support via telephone, email and online support platforms.
• Assist new customers with software onboarding, account setup and platform configuration.
• Guide customers through software features and functionality, providing training where required.
• Troubleshoot technical and software-related queries, resolving issues or escalating to the relevant teams.
• Manage customer enquiries from initial contact through to resolution, ensuring timely communication.
• Work closely with internal technical, product and operations teams to resolve customer issues.
• Build positive relationships with customers, ensuring they feel supported throughout their journey.
• Maintain accurate customer records, support tickets and CRM information.
• Identify recurring issues and contribute ideas to improve customer experience and internal processes.
• Support the development of FAQs, user guides and customer training materials.

Experience Required

• Previous experience in customer service, customer support, technical support, customer onboarding or a similar role.
• Excellent communication skills, both written and verbal.
• Confident handling customer enquiries over the telephone and via email.
• Comfortable using technology and learning new software platforms.
• Strong problem-solving skills and a proactive approach to resolving customer issues.
• Good organisational skills, with the ability to manage multiple enquiries and priorities.
• A patient, professional and customer-focused approach.
• Ability to work independently and collaborate effectively with colleagues.

Desirable Experience

• Experience working within a SaaS, software or technology business.
• Previous exposure to software onboarding, technical support or customer success.
• Experience using CRM systems, ticketing platforms or customer service software.
• Experience delivering customer training or supporting software implementation.
• Knowledge of EV Charging, energy, automotive or other technical sectors.

We are particularly interested in candidates with strong customer service experience who are confident using technology and keen to develop their technical skills.

What's on Offer?

• Salary up to £26,000, depending on experience.
• Hybrid working – 2–3 days per week in the office.
• Flexible working hours.
• 25 days' annual leave.
• Workplace pension.
• Additional employee benefits.
• Opportunity to develop technical and software support skills.
• Join a growing technology business operating within the EV Charging industry.

How to Apply

If you have experience in customer support, enjoy working with technology and are looking for your next opportunity, we would love to hear from you.

Apply directly via LinkedIn, contact abbey.graham@everec.co.uk for any questions.