Customer Support Specialist – Italian Market (Remote)

Location: remote from Coimbra to the south of Continental Portugal | Start Date: 5th June 2025 Are you passionate about technology, sales, and delivering five-star customer experiences? Do you speak native Italian and have a solid command of English (B2)? If so, we have the perfect opportunity for you to level up your career while working with a globally recognized technology brand. Why You Should Apply Work for an innovative technology leader Combine sales and technical support in a dynamic role Competitive salary package + bonus structure Health insurance from day one Live and work in sunny Lisbon, one of Europe's top expat destinations Your Mission As a Technical Sales Specialist, you will be the voice of the brand, providing expert guidance and support to users while identifying opportunities to boost customer satisfaction and sales. This is not just a job it's a chance to be a part of a growing, people-first team that drives value every single day. Key Responsibilities Engage with Customers: Handle inbound requests via phone, email, and chat, logging cases accurately in CRM systems. Drive Customer Satisfaction: Keep users updated on order status and resolutions because happy customers make all the difference. Post-Sales Support: Manage queries related to deliveries, refunds, and warranties with professionalism and care. Inbound Sales Support: Help customers make informed purchasing decisions by highlighting products and services and boost revenue along the way. Achieve Sales Targets: Meet and exceed quarterly goals while maintaining a best-in-class customer experience. CRM & Order Management: Accurately capture and manage customer data, ensuring compliance with client policies and standards. About You Native Italian speaker, with solid B2 level English Excellent communicator with strong interpersonal skills Team player with a proactive, solution-oriented mindset Tech-savvy and quick to learn new tools Previous experience in Customer Service is preferred Background in Sales is a strong plus Flexible and available to work rotational shifts (Monday to Saturday, 08:0019:00) What We Offer Base Salary: 1,024 EUR x 14 (gross annually) Performance Bonus: Up to 225 EUR /month (gross) Meal Allowance: 7.23 EUR per working day (meal card) Transport Allowance: 20 EUR /month Totaling 16,484.72 EUR per annum gross, plus 2 700 EUR annum gross in bonus Health Insurance: From day one (free after 6 months!) Contract: Initial 6 months with high potential for renewal Schedule: Rotational shifts (Monday-Saturday) Days Off: Sunday + 1 rotating day per week Work Location Live your best life in Lisbon enjoy a vibrant culture, affordable cost of living, and a welcoming international community while building your career in the tech world. Ready to Elevate Your Career? Were hiring fast apply today and take the first step toward your next big opportunity!