Customer Support Specialist | Japanese Speaker | Hybrid

Job Overview

We are seeking a Japanese Speaking Customer Support Specialist to join a growing international organization based in Kuala Lumpur.

The ideal candidate is a native Japanese speaker with at least 1 year of customer support experience, strong problem-solving skills and the ability to thrive in a fast-paced, multicultural working environment.

What Will You Do:

• Respond to customer inquiries through live chat, email and phone in a timely and professional manner.
• Provide accurate information about financial products, services and account-related matters.
• Assist clients with account inquiries, technical issues and general troubleshooting.
• Handle customer concerns and complaints professionally, ensuring effective resolution.
• Cooperate effectively with internal departments to resolve customer issues.
• Maintain accurate records of customer interactions, requests and resolutions.
• Follow established procedures, internal policies and service quality standards.
• Identify recurring customer issues and recommend improvements to enhance the customer experience.
• Maintain high customer satisfaction through clear communication and efficient support.

What Makes You a Good Fit:

• Native Japanese speaker with excellent written and verbal communication skills.
• Good command of English, both written and spoken.
• Minimum 1 year of professional customer support or customer service experience.
• Experience in financial services, fintech, forex or a related industry is an advantage.
• Strong interpersonal, communication and problem-solving skills.
• Ability to multitask and manage customer inquiries efficiently.
• Good computer literacy and ability to learn new systems quickly.
• Customer-focused mindset with strong attention to detail.
• Ability to work independently while collaborating effectively with a team.
• Willingness to work 9-hour rotating shifts scheduled between 8:00 AM till 12:00 AM (midnight).

What We Offer:

• Competitive salary package and additional allowances.
• Medical insurance coverage.
• Annual leave benefits.
• Relocation allowance for eligible overseas candidates.
• Hybrid working arrangements.
• Supportive, multicultural and professional working environment.
• Training and professional development opportunities.
• Career growth opportunities within a global organization.
• Exposure to international clients and financial services operations.