Customer Support Specialist - Leasing Company

Company Description Moses Staff Agency connects U.S. businesses with highly qualified remote and on-site talent for roles in administration, accounting, billing, customer service, marketing, and operations.

Hiring for:

Customer Support Specialist – NJ Leasing Company

Full-time remote position for South African candidates supporting a New Jersey-based residential leasing company.

Responsibilities:

• Handle inbound and outbound calls, emails, and customer inquiries.
• Assist prospective and current tenants with leasing questions, applications, payments, and account issues.
• Follow up with applicants to collect missing information and documents.
• Coordinate with leasing agents, property managers, and accounting staff to resolve issues.
• Maintain accurate customer records and track follow-ups in Airtable.
• Help coordinate lease signings and move-in arrangements.

Qualifications:

• Excellent spoken and written English, with strong phone communication skills.
• Previous customer service experience, preferably in leasing, property management, or a related field.
• Strong organizational skills, attention to detail, and ability to manage multiple inquiries.
• Comfortable using CRM systems, Airtable, and other online tools.
• Reliable, professional, and able to work U.S. Eastern Time business hours.
• Must be comfortable being on the phone all shift.