Customer Support Specialist - Malay Speaker

Responsibilities Respond to customer inquiries through live chat, messaging platforms, the ticketing system, and phone in a timely and professional manner Understand customer needs and provide appropriate solutions Resolve product or service issues and follow up to ensure they are fully resolved Deliver excellent customer service and build positive relationships with customers Handle customer concerns and resolve conflicts professionally Work closely with the team to achieve shared goals Maintain high-quality standards when handling customer inquiries Requirements Excellent verbal and written communication skills Proficient in speaking Bahasa Melayu Strong interpersonal and customer service skill High level of professionalism Strong attention to detail with good organizational and time management skills Ability to work collaboratively in a team and with other departments Own a laptop and have a stable, reliable internet connection Have a dedicated and quiet workspace suitable for remote work We Offer 8 paid sick leave shifts per year 12 paid vacation leave shifts per year Medical insurance budget Professional education budget Language learning budget Wellness budget (gym membership, sports gear and related expenses)