Customer Support Specialist (Norwegian Speaker) Greece - REMOTE

Norwegian-Speaking Customer Support Specialist

Location: Athens, Thessaloniki or Chania, Greece

Work Model: On-site or Remote, depending on the position

Employment Type: 8-month contract, with potential for extension

Salary: €1,300–€1,500 gross per month

About The Role

Are you fluent in Norwegian and passionate about helping people? Join an international customer experience team supporting well-known brands across streaming, e-commerce, fashion, online delivery, fintech, money transfer, home appliances and business printing.

As a Norwegian-Speaking Customer Support Specialist, you will assist customers with account inquiries, subscriptions, orders, deliveries, payments and technical issues through phone, chat and email.

Comprehensive training and ongoing development opportunities will be provided to help you succeed in your role.

Key Responsibilities

• Provide customer support in Norwegian via phone, chat and email.
• Assist customers with accounts, subscriptions, orders, deliveries and payments.
• Troubleshoot issues related to products, devices and online services.
• Handle complaints and customer requests professionally.
• Escalate complex cases to the relevant teams and follow up on resolutions.
• Document customer interactions accurately in CRM systems.
• Maintain high standards of service quality and customer satisfaction.
  
  
  

Requirements

• C1 level proficiency in Norwegian, both written and spoken.
• B2 level proficiency in English for training, knowledge base access and internal communication.
• Excellent written and verbal communication skills.
• Customer-oriented mindset with empathy and conflict-resolution abilities.
• Good computer skills and the ability to use multiple systems simultaneously.
• Ability to multitask and work effectively in a fast-paced environment.
• Previous customer service experience is an advantage but is not required for most positions.
  
  
  

Salary and Benefits

• Monthly gross salary of €1,300–€1,500.
• Performance-based monthly bonus of up to €200 or 20% of gross salary, depending on the team.
• Transportation allowance of up to €100 per month for eligible on-site positions, calculated proportionally to on-site working days after training.
• Relocation assistance for eligible international or remote placements, depending on the position.
• Comprehensive training and a nesting period of up to four weeks before working independently.
• Ongoing refresher, upskilling and cross-skilling training.
• Potential one-time training completion bonus and additional payments after 6 and 12 months for selected team