Customer Support Specialist with French

We are looking for a dynamic, well-organized, and motivated professional to join our DHV Customer Relations and Application Support team, providing assistance to French-speaking clients and contributing to the development and maintenance of QHSE solutions.

Duties and Responsibilities

• Providing technical support to clients, ensuring timely resolution of requests and incidents.
• Assessing, prioritizing, and escalating tickets through the internal ticketing system when required
• Monitoring incident alerts and coordinated escalations with specialized support teams to ensure rapid resolution.
• Maintaining accurate tracking and follow-up of client cases, ensuring compliance with service level agreements (SLAs).

Required qualifications

• Fluent French communication skills (C1 level), both written and spoken.
• Minimum 2 years of experience in application support, technical support, or customer-facing IT environments.
• Experience working with ticketing and incident management systems
• Ability to prioritize tasks and manage multiple requests in a fast-paced environment.
• Customer-oriented mindset with excellent communication and interpersonal skills
• Knowledge of Microsoft Office Suite and standard business applications
• Adaptability and willingness to learn new applications, tools, and business processes

Benefits

Fully remote position

Monthly digital meal tickets

Private Health subscription

https://dh-value.com/politique-de-confidentialite/