Customer Support Specialist with German, French or Arabic

UpSkill is a recruitment agency ready to go the extra mile in order to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support.

We believe that being friendly is the best policy, and that's why we are eager to help you through the whole lifecycle of recruitment. Our team comes with 15 years of recruitment experience behind its back. At any given moment, we can offer multiple opportunities from different companies in need of a wide variety of talent.

If you are interested in starting a new job, we will present you with multiple opportunities, will be there to answer all your questions, help you prepare for interviews and tests, provide essential feedback and even guide and support you through the process of recruitment all the way up to the first day at your new job.

Our current client is the local partner of a well-known US sports goods company. On their behalf, we are currently looking for Customer Support Specialists with German, French, Spanish, Italian or Dutch who are willing to join their team and help them grow further. The role is based in Sofia, Bulgaria (Bulgarian/EU citizenship or local residency with work permit is a must). It requires no previous experience and requires standard working hours (Monday to Friday)

Responsibilities:

• Attend to all aspects of customer care in a courteous and professional manner;
• Provide timely and effective resolutions to customer inquiries via voice, chat or email;
• Always maintain a high level of professionalism;
• Follow communication procedures, guidelines, and policies.

Requirements:

• Excellent command of one of the following languages: German, French, Spanish, Italian or Dutch;
• Very good English language;
• Communication skills and ability to maintain good relationships with customers, assisting them in finding the best solution;
• Highly empathetic and thoughtful, with the ability to understand customers' needs;
• Full-time availability;
• Positive attitude and motivation;
• Ability to understand and empathize with customer concerns.

The company offers:

• Opportunity for career development in a large global company;
• Excellent salary and remuneration package;
• Standard working hours - Monday to Friday from 10-19;
• Additional health care + dental package;
• Food vouchers;
• Transportation allowance;
• Multisport card (co-financed)
• Fully paid training from day one
• Monthly performance bonus after the 3rd month;
• Opportunity from the company offices in Sofia or on a hybrid working model;
• Work within a friendly and supportive company culture.

If you meet the above-mentioned criteria, don't hesitate to apply!

We welcome the opportunity to learn more about you!

Please send your CV in English.

Please note that only short-listed candidates will be contacted.

License No.2826. We will treat your application with full confidentiality!