Customer Support & User Success Intern – Remote (PayOak)

PayOak is hiring a Customer Support & User Success Intern to help deliver exceptional experiences to users by handling inquiries, onboarding new customers, and contributing to user education initiatives. This role is ideal for recent graduates or early-career professionals interested in customer experience, fintech operations, and user success.

About The Role

You will work closely with the Customer Experience and Operations teams, gaining hands-on exposure to how support functions within a fast-growing fintech startup.

Key Responsibilities

Customer Support

• Respond to customer inquiries via approved communication channels.
• Help users understand PayOak’s products and processes.
• Escalate complex issues to the appropriate team members.
• Contribute to a professional, customer-focused support experience.
  
  

User Onboarding & Education

• Support new users during onboarding.
• Guide customers through account setup and platform usage.
• Assist in creating educational resources, guides, and FAQs.
• Encourage adoption of PayOak features and services.
  
  

Customer Experience Monitoring

• Collect feedback and identify recurring issues.
• Track user satisfaction and support trends.
• Monitor interactions and share insights with the team.
• Suggest improvements to enhance user experience.
  
  

Support Operations & Reporting

• Maintain support records and documentation.
• Track support tickets and resolution progress.
• Assist in preparing customer support reports.
• Contribute to process improvement initiatives.
  
  

Eligibility Requirements

• Must be 30 years old or younger.
• Graduated from a tertiary institution in 2022 or later.
• Completed the NYSC programme.
• Available for the full 12-month internship.
  
  

Other Requirements

• Strong written and verbal communication skills.
• Excellent listening, problem-solving, and interpersonal abilities.
• Patient, empathetic, and customer-focused mindset.
• Good organizational and time-management skills.
• Willingness to learn, take initiative, and adapt quickly.
• Comfortable using digital communication and productivity tools.
• Interest in fintech, customer experience, or startup operations.
• Ability to work effectively in a collaborative team environment.
  
  

What You’ll Gain

• Hands-on experience in a fast-growing fintech startup.
• Practical exposure to customer support and user success operations.
• Real-world experience handling customer interactions and feedback.
• Mentorship and learning opportunities from experienced professionals.
• Development of communication, problem-solving, and customer service skills.
• Opportunity to directly improve PayOak’s user experience.
  
  

Future Opportunities

This internship is designed as a pathway into a full-time career at PayOak. High-performing interns may be considered for permanent employment opportunities upon completion, subject to performance and business needs.