Customer-to-Cash Transformation Business Analyst

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Your Opportunity to Make an Impact

At Ball, every role contributes to something bigger. Learn how this opportunity will allow you to grow your career while making a lasting impact on our business, our communities, and our planet:

The Customer to Cash Transformation Business Analyst plays a key role in helping the Global Business Services (GBS) organization improve Customer to Cash end-to-end business processes and systems through detailed analysis, process evaluation, and solution delivery. This role partners closely with business stakeholders and technical teams to identify opportunities, implement improvements, and support the ongoing effectiveness of enabling applications in a global environment.

The position serves as a trusted liaison between business and technology teams, helping translate requirements into practical solutions that enhance productivity, process efficiency, and strategic business outcomes.

How You'll Make a Difference

The responsibilities below represent more than daily tasks. They are opportunities to make a difference, collaborate with talented colleagues, and contribute to meaningful outcomes:

• Participate in production support and enhancement activities while partnering with business process owners to validate requirements and recommend ERP-related best practices.
• Manage business process mapping, process re-engineering, and gap analysis to identify opportunities for process optimization.
• Facilitate requirements gathering, analysis, documentation, configuration, unit testing, and user acceptance testing activities.
• Serve as a functional subject matter expert for Customer to Cash capability areas and processes.
• Create Business Requirements Documents (BRDs) for reports, forms, configurations, interfaces, and enhancements to enable applications, assessing impacts across upstream and downstream business processes.
• Coordinate change activities, unit testing, and regression testing with integration partners.
• Develop test scenarios and scripts, perform testing activities, and coordinate defect resolution through user acceptance testing.
• Develop work instructions and job aids to support end-user training and adoption.
• Support analytical reporting initiatives, platform enhancements, change management activities, and process improvement efforts.
• Work independently while managing multiple priorities in a global environment; interacting with and influencing business partners at all levels.

What Helps You Thrive in This Role

We're looking for curious minds, collaborative spirits, and motivated professionals ready to make an impact. Here are the skills and experiences that will help you succeed in this role:

• Bachelor's degree in a related field or equivalent combination of education and relevant work experience; Master's degree preferred.
• Minimum of five years of job-related experience in business analysis or related discipline.
• Deep understanding of Customer to Cash processes within JD Edwards, including order management, customer master data, pricing, invoicing, fulfilment, credit, and EDI-related transactions.
• Strong understanding of JDE data structures, business rules, interfaces, dependencies, and process controls.
• Proven ability to collaborate effectively with business stakeholders, ERP teams, integration teams, architects, developers, and support organizations to deliver complex cross-functional solutions within a matrixed organization.
• Ability to facilitate knowledge transfer and translate complex technical concepts into business value.
• Strong communication, consulting, and problem-solving skills across multiple organizational levels and cultures.
• Strong customer-facing skills with the ability to influence and motivate internal stakeholders, external partners, and vendors.
• High attention to detail and commitment to delivering quality outcomes.
• Ability to effectively prioritize and execute multiple tasks and priorities in a fast-paced, global environment.
• Proficiency in writing functional requirements specifications and bridging business and technical needs.